The post-holder will work closely with and report to the Team leader and Housing Support Manager across the range of activities covered by the post.
Ensure all clients receive outstanding support to enable them to progress with their lives
Ensure excellent outcomes are achieved
Model the delivery of the Housing Support Worker function to an exemplary standard
Achieve Housing Support Service targets
Contributing to needs assessment of individuals
Consulting with individuals over their support needs, agreeing goals, planning how these will be achieved and meeting regularly with the individual to support them to achieve desired outcomes. This will include reviewing progress of individuals in a planned way and, as required, referring them to other support services.
Delivering a flexible, person-centred service to people experiencing housing related challenges.
Supporting new tenants through the transition of taking up their tenancy – including practical arrangements such as ensuring the tenancy agreement is signed, that utilities are connected and referral to other services if required;
Supporting people to develop constructive relationships and the knowledge and practical skills which will help them maintain their tenancy – including engaging with official agencies, such as benefits agencies and housing services.
Working constructively with other agencies, enhancing existing and developing new partnerships in the delivery of support
Providing advocacy on behalf of clients in dealing with official bodies as required
Ensuring all New Start values, policies and procedures are adhered to in a consistent manner
Maintaining suitable systems and procedures that will ensure record keeping is of a high standard in line with The Highland Council, The Care Inspectorate and New Start Highland requirements;
Ensuring compliance with New Start policies and procedures and relevant Health and Safety regulations. Also contributing to risk assessments and working procedures;
The Housing Support Worker will support individuals who have needs related to maintaining their tenancies. They will assist people to develop the knowledge, abilities, skills and confidence to manage their tenancies independently
Knowledge
Essential
Exceptional ability to relate to people
Awareness of good practice in supporting people
Knowledge of issues leading to homelessness
Clean driving licence and access to a car
Desirable
Knowledge of housing law
Knowledge of benefit system
Evidence of appropriate training, experience and/or qualifications (SVQ2/3) in social care
Knowledge of agencies providing related services for clients
Familiar with Microsoft Office package
Experience
Essential
Experience in relating effectively with the public
Desirable
Experience in delivering housing support or a similar discipline
Approach
Essential
Comfortable interacting with people from all backgrounds
The ability to deliver outcomes whilst maintaining the integrity and reputation of the organisation
A clear understanding of the organisation and willingness to live up to its values and aspirations
A team player
The ability to maintain good humour under pressure
A progressive attitude to learning and an ongoing willingness to adapt and change as the organisation evolves
Desirable
A willingness to go the extra mile for colleagues, customers and stakeholders