Frequently Asked Questions

Take a look through our frequently asked questions for answers to some common questions.

New Start Highland is a charity committed to making lives better. Based in the Highlands of Scotland, we provide the right support at the right time in the right place for people to realise their potential. We offer a suite of services from employability training to housing support to items to make a house a home. The revenue from our shops, removals business and order fulfilment service helps to fund the charity. Find out how you can get involved here.

Details of items we can accept can be found here. We are unable to accept white goods and all electrical items must have a CE sticker

Feedback from customers and service users is very important to us. It helps us respond to need and improve what we do.

You can submit your comments here.

Message us on facebook @newstarthighland 

Email us at [email protected] 

Write to us at 9 Carsegate Road North, Inverness, IV3 8DU (mark your envelope 'Feedback')

We welcome the support of volunteers. Please see the link here for how to get involved

Your donation may be given to someone in poverty to help make their house a home; it may be sold in our shop at an affordable price for people struggling with the cost of living crisis and to support the charity work we do or it might be re-imagined and sold under our Unique Ness brand with all profits coming back to the charity.

Can’t find an answer to your question?

If you can’t find the answer to your question then please don’t hesitate to get in touch, we’d love to hear from you! Please get in touch via our contact form, or call us 9-5, Monday-Friday on 01463 715 615.