Digital Systems Officer

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Full Time | 35 Hours p/w

Key Info

  • Job Type: Full Time
  • Job Location: Inverness
  • Reporting to: Head of Operations
  • Department: Operations
  • Salary: Starting from £26,000
  • Closing Date: 15/03/2024
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New Start Highland is a dynamic and evolving organisation which creates opportunities for transformation in people’s lives. New Start Highland offers a range of services and a number of commercial enterprises ranging from Removals to Furniture Retail.  Under the guidance of our external IT consultant, the successful candidate will collaborate with the New Start Highland Team to assess current information sources and establish what information is needed to facilitate the development of new services and to secure funding. The Business Information Officer will be an enthusiastic individual with the ability to significantly contribute to information collation for New Start Highland. This role requires a combination of project management, business development, and strategic thinking skills. We are seeking someone with the knowledge and enthusiasm to support our drive towards digital.

The post-holder will work closely with and report to the Head of Operations across the range of activities covered by the post.

The Digital Systems Officer will work under the guidance of our external IT consultant.

The Digital Systems Officer will work with the Head of Operations and the wider leadership team. They will build good working relationships with the service managers.

  • A single CRM incorporating information on customers and stakeholders for all services.
  • Systems and processes in place to promote efficiency of operations.
  • Operational Team confident in collection of data and operation of systems.
  • Management Team able to access data needed to develop new services and source funding.
  • Acting within the values and culture of New Start Highland.
  • Feasibility: Development of a Strategy and Action Plan to deliver a CRM and improve Business systems and processes
  • Development of CRM: Select and implement a CRM. Integrate with current systems and ensure available across all activities.
  • Digitisation: Collaborate with operational teams to identify opportunities to digitise systems and implement digital technology selected
  • Improvement of business processes: Collaborate with operational teams to develop innovative solutions to improve efficiency
  • Legacy: Ensure work instructions in place so that operational teams confident in use of new systems and management team able to access the information they need to develop new services and secure funding
  • Familiarisation with New Start Highland Business systems strategy
  • Training in selected CRM system via online training and Consultancy training
  • Work on CRM implementation plan with Consultant. Set objectives and milestones
  • Training in digital systems via online training and Consultancy training
  • Work with Consultant to Develop innovative solutions including the incorporation of digital technology to improve efficiency in collaboration with service teams
  • Work with consultant and teams developing new services to design systems to maximise efficiency of delivery
  • Weekly meetings with Consultant to review and set tasks for carrying out CRM & Digitisation project implementation
  • Test system and draw up work instructions
  • Work with consultant and teams to explain benefits of the new systems
  • Implementation of new CRM across the organisation
  • Implementation of selected digitisation across the organisation
  • Contribute to maintaining changes implemented
  • Support senior team to make best use of available data

There are 32 days holiday per year, inclusive of public holidays. There will be an opportunity to participate in a contributory pension scheme.

Knowledge
Essential
  • Relevant degree at undergraduate level. Graduated within the last 4 years
Desirable
Skills
Essential
  • Strong analytical and problem-solving skills, with the ability to assess project feasibility and identify potential risks.
  • Excellent communication and presentation skills.
  • Exceptional written skills.
  • Excellent IT skills and understanding of digital solutions including CRMs.
  • Exceptional organisational skills.
  • Ability to work on own initiative, make decisions, work under pressure and meet deadlines.
  • The ability to deliver outcomes whilst maintaining the integrity and reputation of the organisation.
  • Ability to work well within a team – exchanging ideas and collaborating to achieve positive results.
Desirable
  • The ability to form and develop constructive relationships with people at all levels and from all backgrounds.
  • Ability to organise and record workload independently.
  • Driver, own transport.
Experience
Essential
  • Work or volunteering experience outwith university course.
Desirable
  • Proven experience in project development, project management, or business development roles.
  • Use of CRMs
Approach
Essential
  • An understanding of the organisation and willingness to live up to its values and aspirations.
  • A team player.
  • The ability to maintain good humour under pressure.
  • Progressive attitude to learning and an ongoing willingness to adapt and change as the organisation evolves.
  • Highly motivated.
  • Flexible and versatile.
  • Determined.
  • Ability to take responsibility and demonstrate accountability.
Desirable
  • A willingness to go the extra mile for colleagues, customers and stakeholders.
  • Empathic approach towards others.
Other
Essential
  • Eligibility for HIE Graduate Placement Scheme.
  • This post requires a Basic Disclosure and you must be eligible to work in the UK.
Desirable
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