Business & Digital Efficiency Co-Ordinator

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Full Time | 35 Hours p/w

Key Info

  • Job Type: Full Time
  • Job Location: Inverness
  • Reporting to: Head of Operations
  • Department: Operations
  • Salary: Starting from £26,000
  • Closing Date: 13/10/2023
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New Start Highland is a dynamic and evolving organisation which creates opportunities for transformation in people’s lives. New Start Highland offers a range of services and a number of commercial enterprises ranging from Removals to Furniture Retail. We are an analogue company looking to digitise. The Business & Digital Efficiency Coordinator will play a critical role in enhancing operational performance and optimizing business processes. The Business & Digital Efficiency Co-Ordinator will be an enthusiastic individual with the ability to see how change can improve the way New Start Highland delivers for customers and teams. We are seeking someone with the knowledge and enthusiasm to support our drive towards digital.

The post-holder will work closely with and report to the Head of Operations across the range of activities covered by the post.

The Business & Digital Efficiency Co-Ordinator will work with the Head of Operations, the Leadership Team and the service teams.

  • Completed reviews of principal business support processes.
  • Roll out of Project Planning software across teams as appropriate.
  • Strategies and action plans to deliver improvements.
  • Improvement to operational systems including implementation of changes to existing processes and introduction of new systems and processes as appropriate.
  • Effective communication channels and collaboration mechanisms across teams.
  • Suite of relevant Office 365 tools catalogued for staff teams.
  • Acting within the values and culture of New Start Highland.
  • Analysis and Optimisation: Reviewing operational and administration processes, workflows, and systems to identify bottlenecks, inefficiencies, and areas for improvement.
  • Tech integration: Identifying opportunities to deploy tech solutions software, and automation tools that can enhance operational efficiency.
  • Data analysis and reporting: gathering and interpreting relevant data to evidence improvements.
  • Training and Change Management: Supporting service managers to implement system improvements.
  • Project management: developing project plans, monitoring progress to ensure successful outcomes.
  • Work with the Head of Operations to identify processes requiring review.
  • Work with service managers to identify areas for improvement in current systems.
  • Work with teams to roll out Project Planning software as required.
  • Develop innovative solutions to improve efficiency in collaboration with service teams.
  • Evaluate the risks and benefits of changes proposed.
  • Prepare reports for Leadership team detailing recommendations together with implementation plans.
  • Work with teams developing new services to design systems to maximise efficiency of delivery.
  • Contribute to maintaining changes implemented.

There are 32 days holiday per year, inclusive of public holidays. There will be an opportunity to participate in a contributory pension scheme.

Knowledge
Essential
  • Relevant degree at undergraduate level.
Desirable
Skills
Essential
  • Excellent communication skills
  • Excellent IT skills
  • Exceptional organisational skills
  • Exceptional organisational skills.
  • Ability to work on own initiative, make decisions, work under pressure and meet deadlines.
  • Ability to organise and record workload independently.
  • The ability to deliver outcomes whilst maintaining the integrity and reputation of the organisation.
  • Ability to work well within a team – exchanging ideas and collaborating to achieve positive results.
  • The ability to form and develop constructive relationships with people at all levels and from all backgrounds.
Desirable
  • Awareness of change management principles and methodologies.
  • Proficiency in process mapping and modelling tools.
  • Familiarity with technology solutions and automation tools for process optimisation
  • Driver, own transport.
Experience
Essential
  • Work or volunteering experience outwith university course.
Desirable
  • Experience in business process analysis, optimisation, and project management.
Approach
Essential
  • An understanding of the organisation and willingness to live up to its values and aspirations.
  • A team player.
  • The ability to maintain good humour under pressure.
  • Progressive attitude to learning and an ongoing willingness to adapt and change as the organisation evolves.
  • Highly motivated.
  • Flexible and versatile.
  • Determined.
  • Ability to take responsibility and demonstrate accountability.
Desirable
  • A willingness to go the extra mile for colleagues, customers and stakeholders.
Other
Essential
  • Eligibility for HIE Graduate Placement Scheme.
  • This post requires a Basic Disclosure and you must be eligible to work in the UK.
Desirable
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