Business Information Co-Ordinator

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Full Time | 35 Hours p/w

Key Info

  • Job Type: Full Time
  • Job Location: Inverness
  • Reporting to: Head of Operations
  • Department: Operations
  • Salary: Starting from £26,000
  • Closing Date: 13/10/2023
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New Start Highland is a dynamic and evolving organisation which creates opportunities for transformation in people’s lives. New Start Highland offers a range of services and a number of commercial enterprises ranging from Removals to Furniture Retail. We are an analogue company looking to digitise. The successful candidate will collaborate with the New Start Highland Team to assess current information sources and establish what information is needed to facilitate the development of new services and to secure funding. The Business Information Co-ordinator will be an enthusiastic individual with the ability to significantly contribute to information collation for New Start Highland. This role requires a combination of project management, business development, and strategic thinking skills. We are seeking someone with the knowledge and enthusiasm to support our drive towards digital.

The post-holder will work closely with and report to the Head of Operations across the range of activities covered by the post.

The Business Information Co-ordinator will work with the Head of Operations and the wider leadership team. They will build good working relationships with the service managers.

They will access specialist support from external advisors as required

  • A single CRM incorporating information on customers and stakeholders for all services.
  • Operational Team confident in collection of data for new CRM.
  • Management Team able to access data needed to develop new services and source funding.
  • Acting within the values and culture of New Start Highland.
  • Feasibility: Conduct research and analysis to identify a CRM able to serve the needs of the whole group.
  • Project presentation: Prepare presentation of options for the team.
  • Implementation: set up and test the new CRM selected.
  • Communication: Ensure operational team confident in use of system.
  • Legacy: Ensure management team able to access the information they need to develop new services and secure funding.
  • Work with the Head of Operations to identify existing databases and sources of information. Work with senior team to identify information required for project development and to secure funding.
  • Investigate and evaluate options for an organisation wide CRM drawing information from existing databases.
  • Draw up a plan for implementation of the new system and present to leadership team.
  • Implementation of new CRM across the organisation.
  • Test system and draw up work instructions.
  • Work with teams to explain benefits and requirements of the new CRM.
  • Support senior team to make best use of available data.

There are 32 days holiday per year, inclusive of public holidays. There will be an opportunity to participate in a contributory pension scheme.

Knowledge
Essential
  • Relevant degree at undergraduate level.
Desirable
Skills
Essential
  • Strong analytical and problem-solving skills, with the ability to assess project feasibility and identify potential risks.
  • Excellent communication and presentation skills.
  • Exceptional written skills.
  • Excellent IT skills and understanding of digital solutions including CRMs.
  • Exceptional organisational skills.
  • Ability to work on own initiative, make decisions, work under pressure and meet deadlines.
  • The ability to deliver outcomes whilst maintaining the integrity and reputation of the organisation.
  • Ability to work well within a team – exchanging ideas and collaborating to achieve positive results.
Desirable
  • The ability to form and develop constructive relationships with people at all levels and from all backgrounds.
  • Ability to organise and record workload independently.
  • Driver, own transport.
Experience
Essential
  • Work or volunteering experience outwith university course.
Desirable
  • Proven experience in project development, project management, or business development roles.
  • Use of CRMs
Approach
Essential
  • An understanding of the organisation and willingness to live up to its values and aspirations.
  • A team player.
  • The ability to maintain good humour under pressure.
  • Progressive attitude to learning and an ongoing willingness to adapt and change as the organisation evolves.
  • Highly motivated.
  • Flexible and versatile.
  • Determined.
  • Ability to take responsibility and demonstrate accountability.
Desirable
  • A willingness to go the extra mile for colleagues, customers and stakeholders.
  • Empathic approach towards others.
Other
Essential
  • Eligibility for HIE Graduate Placement Scheme.
  • This post requires a Basic Disclosure and you must be eligible to work in the UK.
Desirable
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