How and what to donate

There are a number of ways to donate household items to New Start Highland:

Drop the items in to us -

We accept items at our headquarters located at 9 Carsegate Road North, Inverness, IV3 8DU (open Monday to Friday, 9-5).

We also accept items at any of our shops (see ‘shops’ section for details).

We also have walk-in containers at Inverness, Aviemore and Fort William Recycling Centres. 

Or, arrange a FREE collection -

Call 01463 715615 to arrange a collection

You can email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with your name, address (incl. Postcode), contact telephone number and a list of the items you need collecting.  Our staff will contact you to arrange a collection. 

What items you can donate

We take any items that can be used to set up a home- even if it’s not on the list below, give us a phone we would probably take it.

Kitchen items

Cutlery, pots and pans, crockery, kettles, toasters, mini-grills, slow cookers, steamers, toastie makers, dish towels, new cleaning materials,  dustpan and brushes, bin liners, ironing boards and any other items you may have!

Bedding

Blankets, clean duvets, duvet covers, clean pillows, pillow cases, sheets, baby’s bedding and towels.

Furniture

Beds, sofas (with fire retardant labels attached), easy chairs/armchairs, kitchen tables, dining tables and chairs, chest of drawers, occasional tables, sideboards, single wardrobes, small living room units, TV units, computer desks and chairs and any other furniture!

Electrical items

Cookers, microwaves (in working order), fridges and freezers (in working order), washing machines, vacuum cleaners, TVs, stereos, DVD players, irons, fires, heaters, kettles, toasters and any other electrical items you may have. 

Other items

Carpets, rugs and underlay

Lawnmowers, other garden tools and garden furniture

Paint (emulsion and gloss only and over half full). 

How to access furniture for your home

As part of our support, New Start Highland offers a furnishing service to referred clients.

If you are coming out of homelessness, speak to your housing allocation officer (Highland Council, Albyn and Cairn), they can put in a referral for you.

When picking up your keys at the service point, ask them to refer you for furniture from New Start.

If you are in contact with anyone who works for other support agencies, charitable organisations or recognised members of our community (such as CAB, social work, health visitors, NHS, home carers, housing support or church ministers).

If you are in any doubt about how to get a referral, give us a phone and we will do our best to help - 01463 715615.